Connect WhatsApp
Checking connection…
- Open WhatsApp Business on your phone.
- Go to Settings → Linked devices → Link a device.
- Scan this QR code.
Shopee connection
Checking API connection…
Automatically catches up after the selected connector reconnects from more than one hour offline.
Sign in in the Shopee Webchat tab of Support Hub Desktop. Keep the window open to sync text, photos, videos and accessible FAQ history.
Open Shopee WebchatThis uses Shopee’s website and can break when the page changes. Selecting Official API stops Webchat sync. Existing history and API credentials are kept.
Seller Chat API access is not verified for this app. Existing imported history remains viewable; sending and live sync stay disabled until the official contract is confirmed.
Connect a shop
Save your Live credentials, then authorize each Malaysia shop through Shopee. The returned URL contains a one-time code.
Open Shopee authorizationConnected shops
- No shops connected.
Text and JPEG/PNG photos are supported. Video sending is not available through this API connector yet.
Sync chat history
Bring in messages from before Support Hub was connected. Keep your phone online with WhatsApp open while syncing.
- Status
- Idle
- Messages imported
- 0
- Chats requested
- 0
- History kept for
- 90 days
Older messages in existing chats
Asks your phone for up to 50 earlier messages in each of your 50 most recent chats. Run it again to go further back, or use Load older messages from phone at the top of a chat. Messages you load this way are kept even past the retention period. Photos and files from history download when you open them.
Missed messages after reconnecting
Recovery starts from newer messages confirmed by your phone and reads backwards until it reaches stored history. If the phone has not supplied a newer message, coverage remains incomplete. Recovered messages stay unread without triggering automatic replies.
Contact names
Asks WhatsApp to resend your account’s contact list, the same names WhatsApp Desktop shows, and applies them to chats that have no name.
Chats that never appeared here
WhatsApp only sends its chat list when a device is linked. Re-linking signs Support Hub out of WhatsApp, shows a new QR code to scan, then asks your phone for its full history: direct and group chats with messages inside the retention period. A large account can take a while to arrive. Messages already here are kept.
Automation
Things Support Hub does for you automatically.
Writes a customer voice note as text when nobody opens the chat within 30 s, on this PC. Opened notes get a Transcribe link.
Learn your customer process
DeepSeek reviews stored chats and builds process memory and suggestions. It never sends replies.
What is sent to DeepSeek
Stored chat text and locally saved images. Customer IDs are omitted and common phone numbers, emails and links are masked. Voice, video, documents and unavailable images are counted but not analyzed. Learn shows an estimate of API usage before starting.
Checking available history…
No process memory saved yet.
Keeps the latest process memory, training and feedback.
Teach DeepSeek
Write tasks and corrections in your own words; matching ones are added to every reply draft.
How entries are chosen
DeepSeek does not retrain itself, so every reply draft includes the entries that fit the conversation, plus their images. Categories marked “always” are always included; other categories are included when one of their keywords appears in the customer’s recent messages. Entries and images are stored on this PC and sent to DeepSeek with each draft and test, which adds to API usage.
Test and correct
What DeepSeek has learned
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Tune DeepSeek
Change how DeepSeek writes drafts, picks tags and learns. A saved change applies to the next request; try drafts in the Test box above.
How the app is used
Logs which buttons are pressed and which requests fail, to show where staff get stuck. It stores button ids, screen names and request paths only, never messages or customer details, and is tied to a browser, not a person. Deleted after 90 days.
DeepSeek API key
The key stays on this PC and is never shown again. AI drafts, auto-tag and Learn send redacted chat text to DeepSeek and may incur API charges.
Webhook & API
Tools such as n8n or Make can react to Support Hub events and reply through the API.
- Webhook
- Not configured
- Waiting to deliver
- 0
- Failed deliveries
- 0
- API token
- Not configured
Events and setup
Set AUTOMATION_WEBHOOK_URL, AUTOMATION_WEBHOOK_SECRET and optionally AUTOMATION_API_TOKEN in .env, then restart the container. Payloads and signing are described in docs/automation.md.
Shortcuts
In the reply box, type / and a shortcut, then press Tab to insert the saved message. Check it, then press Enter to send.
Your shortcuts
No shortcuts yet. Add one above or pick a suggestion below.
Suggested from your chats
DeepSeek reads the replies you send and picks the ones you repeat across chats. Refresh reads only messages sent since the last check.
No suggestions yet.